Privacy Policy

Last updated: 28 May 2026

This Privacy Policy explains how Supify Ltd collects, uses and protects your personal information when you use our website or place an order.

1. Who we are

Supify Ltd
128 City Road
London
United Kingdom
EC1V 2NX

Company Number: 16736314
VAT Number: GB503136046
Email: cs@supify.co.uk

2. Information we collect

We may collect your name, email address, phone number, billing address, delivery address, order details, payment confirmation details, website usage information, customer service messages and marketing preferences.

We do not store your full card details. Payments are processed securely by our payment providers.

3. How we use your information

We use your information to process and deliver your order, send order updates, handle returns, refunds and customer support, prevent fraud, protect our website, improve our products and website experience, send marketing emails where you have chosen to receive them, and meet legal, tax and accounting obligations.

4. Payments

We may use third-party payment providers, including Shopify Payments, PayPal, Klarna and other payment methods shown at checkout. These providers process payment information securely according to their own terms and privacy policies.

5. Marketing

If you opt in to marketing, we may email you about Supify products, offers and updates. You can unsubscribe at any time using the link in our emails or by contacting cs@supify.co.uk.

6. Sharing your information

We only share your information where needed to run our business. This may include payment providers, delivery partners, website and hosting providers, email marketing platforms, analytics tools, professional advisers, and legal or regulatory authorities where required.

We do not sell your personal information.

7. Cookies

Our website uses cookies and similar technologies. Some cookies are essential for the website to work, including basket and checkout functions. Other cookies may help us understand website performance, improve the customer experience or support marketing.

Where required, we will ask for your consent before using non-essential cookies.

8. How long we keep your information

We keep personal information only for as long as needed. This may include keeping order and transaction records for legal, tax and accounting purposes.

9. Your rights

Depending on the circumstances, you may have the right to access the personal information we hold about you, ask us to correct inaccurate information, ask us to delete your information, object to certain uses of your information, withdraw marketing consent, or ask us to restrict or transfer your information.

To make a request, contact cs@supify.co.uk.

10. Security

We take reasonable steps to protect your personal information. No website or online system is completely secure, but we use appropriate technical and organisational measures to help keep your data safe.

11. Contact

For privacy questions, contact cs@supify.co.uk.

Supify Ltd
128 City Road
London
United Kingdom
EC1V 2NX